Skip to Content

Privacy Policy

We keep your personal data private

We do everything we can to keep your personal data truly private. When you order something from us, you certainly don't want any snoopers running off with your personal information. Rightly so.

We do ask for some information from you so that we can help you as best as possible. You can read below which information we ask for and what we use it for. You will also see what your rights are, who has access to your data, and how long we keep your information.

This privacy policy was last updated on January 1, 2025.

 

Cookies

Bike Repair Center shares cookies when you visit us. Sorry, no long fingers, biscuits, or filled cookies that spoil your appetite. But small (temporary) text files for your PC. Curious about our selection of cookies?

Thanks to cookies, you don't have to enter or download the same information every time you come back to us. Quite handy! Moreover, they help us understand how you use our sites and how we can improve things to be better and more customer-friendly. It must be said: we also use them for marketing purposes.

You are free to disable cookies. Just keep in mind that the websites may not work optimally.

 

Secure payment environment

Bike Repair Center likes to keep an eye on your wallet. Because no one should be a thief of your purse. That’s why we use a secure internet security as soon as you start checking out your order. This way, others don’t get the chance to sneak a peek. Through - apologies for the technical jargon - SSL, your transaction data is encrypted and sent over the internet. To pay with SSL, you don’t need any special software. You can recognize a secure SSL connection by the " green lock" (see below) in your browser.

Ordering & pre-order

In some cases, we need information from you. For example, when you buy a product online, so we can process your purchase in our administration. Or if we want to send you an invoice, you place a pre-order, or just want to stay updated on our stock. We will only do the latter after you indicate that we may keep you informed.

What do we want to know from you?

  • Salutation, first and last name
    • We are Bike Repair Center, and what is your name? Then we will make sure your name appears on your invoice.
  • Address and city
    • We will also put your address and city on the invoice. We will use this as the delivery address as well. You cannot change your invoice afterwards.
  • Phone number
    • We use your phone number to send you a message about your order or about our stock. Is something unclear? Then we will call you. Sometimes we also call to check if everything went well. That saves us both a sleepless night. Furthermore, we won’t just call you. Promise.
  • Payment details and invoice
    • We use a secure payment environment. When you pay by bank transfer, your details are stored in our administration to link the payment to your order. Furthermore, we only use your bank account number when you receive money back from us. Promise. When you pay by credit card, we send your credit card details from our secure environment directly to Adyen. They process our credit card payments. We do not see your credit card details, Adyen only tells us whether your payment was successful. Our invoice contains the following information: your first and last name, address and city, invoice number, customer number, and order number. The invoice cannot be modified afterwards.
  • IP address
    • In the store, we recognize you by your smile, but online we look at your IP address. By remembering the IP addresses of our visitors, we can provide all our customers with a safe shopping experience.
  • Email address
    • You will receive an email about your order or invoice, but also if a product you want to order is back in stock.
  • Serial numbers
    • For certain products, we record the serial number in our administration. These numbers are also on your invoice. They are useful identification numbers if your product is lost or stolen.

Delivery

We deliver your order to the correct address, on the correct date and at the correct time. For that, we need your details. We pass them on to one of our delivery partners. Or we deliver the product ourselves with our blue truck. Is there a product that you want to have installed? Then we will send a handy person along.

What do we want to know from you?

  • Salutation, first and last name
    • We are Bike Repair Center, and what is your name?
  • Address and city
    • Playing hide and seek is fun, but our delivery drivers prefer to bring your package directly to you. With the correct address, they deliver your order super fast.
  • Phone number
    • We use your phone number to text you about the delivery of some products when we are almost there. Is something unclear? Then we will call you. Sometimes we also call to check if everything went well. That saves us both a sleepless night. Furthermore, we won’t just call you. Promise.
  • Email address
    • You will receive an email to track your order. In some cases, you will receive a separate email about the delivery appointment or installation, because we want to make sure you are home.

Returns & repairs

If your product is broken, you naturally want it to be fixed as soon as possible. Or you have changed your mind and want to return your product within the reflection period. That is of course also possible. We will repair or replace your product, depending on the warranty.

What do we want to know from you?

  • Order number
    • Handy. This allows us to immediately find what you have ordered from us, so that we can help you as quickly as possible.
  • Postal code and house number
    • If we know your postal code and house number, we can see if you ordered your returned product from us.
  • Phone number
    • We will call you to make an appointment for your repair. And when we are on our way with our blue truck to repair or pick up your product. Sometimes we call to ask how it went. Furthermore, we won’t just call you. Promise.
  • Email address
    • We will email you the shipping label and keep you updated via email on the desired solution. If you need to pay for your repair, we will email you a payment request. Some products that you did not purchase from us, can still be repaired by Bike Repair Center. We need this information to find out if we can assist you further.
  • Salutation, first and last name
    • We are Bike Repair Center, and what is your name?
  • Address and city
    • Playing hide and seek is fun, but our delivery drivers prefer to bring your package directly to you. With the correct address, they deliver your order super fast.
  • Phone number
    • Sometimes we call to ask how you found it going. Furthermore, we will not just call you. Promise.
  • Email address
    • We will email you the shipping label and keep you updated via email on the status of the repair. You can pay for your repair through the payment request that we email you.
  • Product Information
    • Did you not purchase the product from Bike Repair Center? Then we ask for product information such as brand, model, type, serial numbers and/or IMEI numbers.
  • Password
    • For some repairs, we need your password. Before you give us your product, we ask you to change your password and share this new password with us. Once we are done with the repair, we will ask you to change the password again.

Trade-in & Second Chance

Is it no longer working between you and your product? Then we would be happy to give your product a second chance. If you haven't done this yourself yet, we will of course first remove all your personal data. If the product cannot get a second chance? Then it will be processed in an environmentally friendly manner.

Sometimes a used product is worth money and you can trade it in with us at one of our partners. This partner is 100% responsible for your privacy. You can read more about how that works in the privacy policy of that partner.

If you trade in a product through us, we want to know among other things this from you:

  • Salutation, first and last name
    • We are Bike Repair Center, and what is your name?
  • Address and city
    • We would like to know where your returned product comes from. Or did you buy a Second Chance? Then we will deliver it to this address.
  • Phone number
    • Sometimes we call to ask how you found it going. Furthermore, we will not just call you. Promise.
  • Email address
    • We will email you the shipping label and a Bike Repair Center voucher or store credit equal to the trade-in value.

Reviews & customer satisfaction survey

We do everything for a smile. To check if our mission has succeeded, we will send you an email or message via social media to measure your satisfaction. We like to know what can be improved, and for other customers, it is helpful to determine whether they want to order their product from us.

For example, we will email you for a customer satisfaction survey about the delivery of your refrigerator or to ask how well our customer service handled your complaint. We can also email you to ask for a review of your last purchase. Or you will receive personal tips and information about products based on your purchases at Bike Repair Center.

Would you prefer not to receive these emails? No problem, even good friends. You can adjust your email preferences in My Bike Repair Center. Or unsubscribe using the unsubscribe link in the emails. If you can't figure it out, our customer service is happy to help you.

Cookies

We want our website to work as optimally as possible and improve a little bit every day. That’s why we measure the behavior of our visitors using cookies. For example, we measure page views, zooming in on products, or clicking on links. Of course, we always handle your information carefully.

Contact our customer service

We help you with questions about your order, solve problems for you, or tell you everything about our latest products. You can call, email, tweet, and Facebook us. Or feel free to drop by one of our stores.

You don't have to tell your story twice, we just remember it. Okay, okay: thanks to a note, because we are secretly just humans too. To handle your question or complaint, we may ask for your order number, name, email address, phone number, and other information that makes the processing easier.

To make our service a little better every day, we analyze all contact moments. We do this, for example, by recording a phone call with you for training purposes. Of course, we will let you know in advance. That way, you can warm up your voice. We do not keep the recordings for longer than 30 days.

Visit from the Bike Repair Center website

If you continue browsing the Bike Repair Center website or click on a product, you will receive cookies and similar techniques from us. With cookies, we and third parties track your internet behavior on our website. This way, we track the search terms you use and see which products you click on or order.

With this information, we show advertisements based on your interests, measure the effectiveness of our advertisements, make your e-mails more personal, and you can share information on social media. Want to know more about cookies or adjust your settings? Check our cookie page.

Account

Nice that you have a My Bike Repair Center account! Now you really belong here. In your account, we store information from previous orders, returns, email preferences, and personal information. Handy, so you don't have to enter this information every time.

The following information is in your account:

  • First- and last name
    • We are Bike Repair Center, what is your name?
  • Invoice- and delivery address
    • We will also put your address and city on the invoice. We will use this as the delivery address as well. You cannot change your invoice afterwards.
  • Phone numbers
    • We use your phone number to send you a message about your order or about our stock. Is something unclear? Then we will call you. Sometimes we also call to check if everything went well. That saves us both a sleepless night. Furthermore, we won’t just call you. Promise.
  • Date of birth
    • We are happy to congratulate you on your birthday. Would you prefer to keep your age to yourself? Then you do not need to provide your date of birth.
  • Email address
    • Your email address is your username with which you log in to your My Bike Repair Center account. We also use your email address to send you personal and general emails. Would you prefer not to receive emails anymore? Then you can adjust your preferences in your account or unsubscribe via the unsubscribe link in the emails themselves.
  • Password
    • We store your password in secret code. It is so secret that we also cannot see what your password is. The code checks if your password is correct when you log in.
  • Order number
    • Handy, this way we can find out what you have ordered from us. You may need this number if you contact us.
  • Return number
    • With this number we register your return and keep track of the status. This way you can see if your return has been processed.
  • Invoice
    • Our invoices contain the following information: first and last name, address and city, invoice number, customer number, and order number. The invoice cannot be changed afterwards.

Newsletter & email

We send you different types of emails. You will receive e-mails related to your purchase with, for example, information about your order, a review request, or tips about your product. In these emails, we use techniques that measure and improve the effectiveness of our services.

Additionally, you can sign up for personal offers, the weekly newsletter, and the business newsletter. The personal offers you receive occasionally are based on your purchases at Bike Repair Center. The content of the newsletter is personalized based on your purchases and the products you have viewed on our website.

We only send you personal offers and newsletters with your consent. Would you prefer not to receive newsletters anymore? Unsubscribing is easy: via the link at the bottom of the email, your My Bike Repair Center, or through customer service.

Personal advice

We would like to get to know you well so that we can give you personal advice. How do we do that?

When you are logged in to My Bike Repair Center, we recognize you as a unique visitor and keep track of your behavior on our website. This includes viewing pages, zooming in on a product, or clicking on links. This way, we can analyze your reading behavior on our website and create content that fits your personal preferences. We link your reading behavior to your My Bike Repair Center account and your purchase data. We store this combination centrally so that we can analyze everything well.

What do we use your data for? To personalize our ads and e-mails. We show you as many useful ads as possible on our website or on third-party websites. This way, we prevent you from seeing ads that you are not interested in.

To show you as many useful ads as possible, we may also participate in Facebook's Custom Audience program or the similar program from Google. In this, we share data such as your email address or phone number. Would you prefer not to? No problem. You can turn this off via My Preferences.

We also use your data to provide you with personalized advice via email. You can find more information about this under 'Newsletter & email'. We treat your data carefully, and if we involve third parties, we ensure that they also handle your data properly. Promise.

We also use cookies to get to know you better. Would you prefer not to? No problem. Check our cookie page. By removing cookies, we can no longer recognize you as a unique visitor and will no longer show you personalized ads. You may still encounter general ads. Social media pages also show you ads based on historical data. For more information on how to adjust this, we recommend reviewing the privacy policy of these parties.

Actions

Do you know those stories of lottery winners who never show up? Exactly. Of course, you leave your name, phone number, and email address when you participate in a Bike Repair Center promotion. You will hear from us if you have won. Or we will give you your money back through a cashback promotion.

We also use this data to analyze our promotions. This way, they become even more fun each time.

Social Media

You can tweet, Facebook, and chat with us. We also like it if you watch our videos on YouTube or like us on Facebook. We show you useful ads on social media about our latest products or offers based on your interests. This indeed happens with cookies. We never share our customer database directly with Facebook or Twitter.

Security, wifi & cameras

  • Wifi and cameras
    • All Bike Repair Center stores are equipped with cameras. This is important for your safety and that of our employees and products. We do not keep camera footage from our stores for longer than 4 weeks. Unless we see something suspicious that we need to investigate further or we need to keep the footage longer due to another legal obligation. Act as if you are at home. Feel free to use the free wifi in our stores. If you use our wifi network, data is collected from the device you log in with, including the MAC address (identification number). This data is used by us only to prevent abuse. We block access from the device if there are illegal activities taking place on our wifi network.
  • Security
    • Ideally, we trust everything and everyone. Online and offline. But that is a bit naive. Sometimes we need to use customer data to investigate, prevent, and combat fraud. This is in the interest of Bike Repair Center and all customers. And if you really make yourself very suspicious, we have to pass your data on to government authorities and no one likes that. So better not do it.

The Bike Repair Center app

Bike Repair Center has its own app, so you always have us at hand. By downloading our app, you agree to the terms. You can also find this privacy policy in the App Store and Play Store. When you download the app, we register your IP address and information about how you use the app. Apple and Google collect aggregated demographic data from our total user group.

In our app, you can find and order all our products. When you log in to My Bike Repair Center, we can show you relevant offers and advertisements. You will also find an overview of all your orders in your My Bike Repair Center account.

We check which country and language you are using our app in, so we can show you the right assortment. When you are logged in to our app, we can show you relevant offers and advertisements. Cookies are also placed within our app when you use it. They are purely functional: based on the data, we can continuously improve the app a little bit. And the cookies remember the contents of your shopping cart and ensure that you stay logged in. Handy.

Bike Repair Center Business

Indicate during ordering that you are a business customer and we will adjust our service to your situation. We will then ask you for all the information mentioned under 'Ordering'. Additionally, we need your company name, legal form, VAT number, and business number to register you as a business customer and perform a credit check.

As a business customer, we would also like to send you our business newsletter with relevant offers. Would you prefer not to receive our newsletters? Unsubscribing is easy. You can do this in your My Bike Repair Center account or via the link at the bottom of the newsletter itself.

Report a vulnerability

Have you found a vulnerability in one of our services? For example, a weak spot in our systems? We would like to know. Please send your findings to info@bikerepaircenter.be

Add:

  • What exactly you found;
  • Which IP addresses you used;
  • Which steps led to the vulnerability.

Do you also have screenshots or a video of what you found? Please send those as well.

During the investigation

Of course, we will thoroughly review your report. We would like to ask you not to share any information with others during our investigation and not to exploit the vulnerability. This could have unpleasant consequences for everyone. Of course, we will keep you updated on the progress. Thank you!